x zero - FAQ

1. General

  • For whom is x zero suitable?
    x zero is developed for small businesses, craftsmen, freelancers and other entrepreneurs within the meaning of §14 BGB who regularly send invoices – in particular to public administration or companies in the formats XRechnung and ZUGFeRD.

  • Which technical requirements are necessary for x zero usage?
    x zero is a cloud-based application. Therefore, all you need is a working Internet connection and an up-to-date browser.

  • Where is my data stored?
    The data is hosted exclusively in Germany and is therefore subject to the data protection law of the Federal Republic of Germany and the EU General Data Protection Regulation.

  • What happens to my data after contract termination?
    Access to the portal is guaranteed until the cut-off date of the termination. You are responsible for downloading your invoices before the user account is disabled and for archiving your invoices subject to retention in your own system. crossinx will delete all invoices after the termination date has been reached.

  • What are the costs for using x zero?
    The use of x zero is free of charge.

2. Registration

  • How can I register to x zero?
    In order to register to x zero, please click on the following link. The registration will take only a couple of minutes.
    >> Registration link <<

  • What information is required for registration?
    For registration, please prepare your company name, address, VAT ID number and/or tax number. In addition, a user is required as administrator – salutation, name and e-mail address are needed for its creation.

  • I am not the main user. Is it possible to add more users at a later stage?
    After registration, it is possible to add an unlimited number of users under "Settings > Users".

  • Is it possible to transfer the admin rights of the main user at a later stage?
    All x zero users have admin rights.

  • How many users can I create?
    x zero is licence free, you may create as many users as you need.

  • I cannot read the captcha in the registry, is there an acoustic version available?
    An acoustic version of the captcha is not available. If you have problems with deciphering the code, please generate a new captcha via the "Update" button.

  • I have not received a registration confirmation e-mail, what should I do?
    If you do not find a confirmation e-mail in your inbox or your spam folder, our support team will be happy to help you. In case of technical problems, please contact our support hotline at +49 (0)69 4800 6512 03, other questions should be raised via e-mail support@finx.de

  • How can I change my password?
    The password can be changed at any time under "Settings > User".

  • I have forgotten my password, what do I do now?
    If you have forgotten your password, you can reset it on the login page. You will receive an e-mail containing a new password, which should be changed after logging in.

3. Account Setup

  • I have multiple bank accounts – which one will be used for invoicing?
    In the "Banking" menu, you have the option of ticking the boxes "Use as Default" and/or "Use for invoicing" for each specified account. However, only one default bank account is accepted.

  • How many bank details can I add to an invoice?
    If your customers are using different banks for payment, you may store them all in your x zero account. Please note that you can add only one bank account per invoice.

  • How can I inform my customers about other accepted payment options, such as cash or check payment?
    For sharing additional information, such as payment options, with your invoice recipients, you may use the fields "Welcome Text" and/or "Goodbye Text" in the menu "Settings > Document Specification".

4. My Network

  • How do I find my customers in the network?
    Using the "Discover Network" quick link, you can search for your customers by entering their company name. Once you have identified your customers, you may send them a registration invitation by using the "Registration" button. This will open a new window on the right-hand side, where you will need to select "Registration > Send enrolment”.

  • How do I register customers who are not in the network?
    Under "Network" you can use the quick link "Create New Customer" for creating private or corporate customers manually. The customer data you enter can then be found under "Network > Customers".

  • What is a network presentation and where can I find it?
    Each network participant has the opportunity to present his company via a network presentation. These presentations can be found when using the quick link "Discover Network".

  • How can my company be visible in the network?
    A company presentation can be set up within the product under the menu "Settings > Network Presentation in Crossnet Network". The option "I want to be listed in the network as a supplier" shall be activated by a check mark.

  • Can I set up customized sending options?
    Customer-specific sending options can be set up in the menu "Network > Customers > Cockpit".

  • I have a customer with whom I no longer have a business relationship. How can I remove him from my personal network?
    You can delete customer organizations in your customer administration. To do this, go to "Network > Customers" and select your customer. On the right-hand side, in the "Details" tab, click on "Delete Organization". This only applies to customers of your personal network. Customers with whom you are connected via the crossinx network cannot be deleted.

  • I accidentally created a customer twice, how can I delete the duplicate record?
    You can delete customer organizations in your customer administration. To do this, go to "Network > Customers" and select your customer. On the right-hand side, in the "Details" tab, click on "Delete Organization".

5. Documents

  • What documents can I create with x zero?
    x zero allows you to send invoices and credit notes. Cancellation invoices can be created, but not sent.

  • How do I create an invoice with x zero?
    You may create an invoice under the "Documents" menu by using the "Create Invoice" quick link. Please select the appropriate document type and the receiver organization and click on "Create Document". A document template will open, allowing you to add your document information and submit the file. The following video provides detailed information of the invoice creation process:
    x zero - kostenlos elektronische Rechnung verschicken

Contact

In case of technical problems, please contact our support hotline at +49 (0)69 4800 6512 03, other questions should be raised via e-mail support@finx.de

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