zero - FAQ

1. General

• For whom is x zero suitable?
  x zero is developed for companies sending electronic invoices occasionally or for those sending invoices to eBill.

• Which technical requirements are necessary for x zero usage?
  x zero is a cloud-based application. Therefore, all you need is a working Internet connection and an up-to-date browser.

• Where is my data stored?
  The data is hosted exclusively in Switzerland and is thus subject to the Swiss Federal Data Protection Regulation.

• What happens to my data after contract termination?
  Access to the portal is guaranteed until the cut-off date of the termination. You are responsible for downloading your invoices before the user account is disabled and for archiving your invoices subject to retention in your own system. crossinx will delete all invoices after the termination date has been reached.

• What are the costs for using x zero?
  The use of x zero is charged per transaction guaranteeing no hidden costs. For more information, please contact us.
  >> Your contacts at crossinx <<

2. Registration

• How can I register to x zero?
  In order to register to x zero, please click on the following link. The registration will take only a couple of minutes.
  >> Registration link <<

• What information is required for registration?
  For registration, please prepare your company name, address and UID. The tax number and GLN are optional. In addition, a user is required as administrator - salutation, name and e-mail address are needed for its creation.

• I am not the main user. Is it possible to add more users at a later stage?
  After registration, it is possible to add an unlimited number of users under "Settings > User".

• Is it possible to transfer the admin rights of the main user at a later stage?
  All x zero users have admin rights.

• How many users can I create?
  x zero is licence free, you may create as many users as you need.

• I cannot read the captcha in the registry, is there an acoustic version available?
  An acoustic version of the captcha is not available. If you have problems with deciphering the code, please generate a new captcha via the "Update" button.

• Where can I find the Terms of Use?
  The Terms of Use are listed here: General Terms and Conditions of Business
  Also, these can be found linked within the product under "Settings > Info and Legal".

• I have not received a registration confirmation e-mail, what should I do?
  If you do not find a confirmation e-mail in your inbox or your spam folder, our support team will be happy to help you. In case of technical problems, please contact our support hotline at +41 (0)43 216 17 68, other questions should be raised via e-mail support.ch@unifiedpost.com

• How can I change my password?
  The password can be changed at any time under "Settings > User".

• I have forgotten my password, what do I do now?
  If you have forgotten your password, you can reset it on the login page. You will receive an e-mail containing a new password, which should be changed after logging in.

3. Account Setup

• I have multiple bank accounts – which one will be used for invoicing?
  In the "Banking" menu, you have the option of ticking the boxes "Use as Default", "Use for invoicing" and/or "Use for eBill" for each specified account. However, only one default bank account is accepted.

• How many bank details can I add to an invoice?
  If your customers are using different banks for payment, you may store them all in your x zero account. Please note that you can add only one bank account per invoice.

• How can I inform my customers about other accepted payment options, such as cash or check payment?
  For sharing additional information, such as payment options, with your invoice recipients, you may use the fields "Welcome Text" and/or "Goodbye Text" in the menu "Settings > Document Specification".

4. My Network

• How do I find my customers in the network?
  Using the "Discover Network" quick link, you can search for your customers by entering their company name. Once you have identified your customers, you may send them a registration invitation by using the "Registration" button. This will open a new window on the right-hand side, where you will need to select "Registration > Send enrolment”.

• How do I register customers who are not in the network?
  Under "Network" you can use the quick link "Create New Customer" for creating private or corporate customers manually. The customer data you enter can then be found under "Network > Customers".

• What is a network presentation and where can I find it?
  Each network participant has the opportunity to present his company via a network presentation. These presentations can be found when using the quick link "Discover Network".

• How can my company be visible in the network?
  A company presentation can be set up within the product under the menu "Settings > Network Presentation in Crossnet Network". The option "I want to be listed in the network as a supplier" shall be activated by a check mark.

• Can I set up customized sending options?
  Customer-specific sending options can be set up in the menu "Network > Customers > Cockpit".

• I have a customer with whom I no longer have a business relationship. How can I remove him from my personal network?
  You can delete customer organizations in your customer administration. To do this, go to "Network > Customers" and select your customer. On the right-hand side, in the "Details" tab, click on "Delete Organization". This only applies to customers of your personal network. Customers with whom you are connected via the crossinx network cannot be deleted.

• I accidentally created a customer twice, how can I delete the duplicate record?
  You can delete customer organizations in your customer administration. To do this, go to "Network > Customers" and select your customer. On the right side, in the "Details" tab, click on "Delete Organization".

5. Documents

• What documents can I create with x zero?
  x zero allows you to send invoices and credit notes. Cancellation invoices can be created, but not sent.

• How do I create an invoice with x zero?
  You may create an invoice under the "Documents" menu by using the "Create Invoice" quick link. Please select the appropriate document type and the receiver organization and click on "Create Document". A document template will open, allowing you to add your document information and submit the file. The following video provides detailed information of the invoice creation process: x zero - kostenlos elektronische Rechnung verschicken

6. eBill

• Who stands behind eBill?
  crossinx is part of the eBill network and is technically and contractually connected to the eBill infrastructure of its contract partner SIX. SIX operates eBill on behalf of the Swiss banks.

• Who can receive eBill invoices?
  eBill invoices can be sent to all private individuals (consumers, end users) in your x zero network. Every Swiss citizen who has activated eBill in his E- or M-Banking can receive eBill invoices.

• What is the difference between eBill and Direct Debit?
  A Direct Debit bill recipient account will be debited by the biller directly. The bill recipient has the right to object being debited within a certain period of time. eBill invoices are sent to a bill recipient directly via his E- or M-Banking. The payment date can be determined manually or automatically by the bill recipient.

• What is the difference between eBill and e-mail invoices?
  E-mail invoices are sent to the bill recipient’s e-mail inbox, waiting to be manually processed and approved. eBill invoices are submitted directly in the invoice recipient's E- or M-Banking, where they can be quickly reviewed and approved for payment.

• How much does sending invoices via eBill cost?
  The standard crossinx transaction fees apply when sending invoices to the eBill portal.

• How do I register as an invoicing party for eBill?
  Once you have registered with x zero, you can configure your eBill biller profile under "Settings > eBill settings". Through this registration, your company and bank details will be transferred to the eBill platform. You may decide whether the data is visible and whether you accept ISR direct registrations. Optionally, you can design a detailed company presentation under the menu item "Network Presentation in eBill".

• How do I add a bill recipient?
  Under the menu item "Network" you can use the quick link "eBill Look-Up" to check if known customer e-mail addresses are listed in the eBill portal. If the bill recipient has marked himself as visible for all billers, the registration can be initiated by you. Alternatively, bill recipients can register with you if you have activated the "Visible" checkbox under "Settings > eBill settings". Under "Dashboard" you can accept registration requests and find your eBill bill recipients under "Network".

• How do I send invoices to eBill?
  As soon as a invoice recipient registration has been confirmed, the dispatch channel of the invoices is automatically changed to eBill. The sending method cannot be changed in this case. eBill invoices created and sent via x zero are automatically placed in your customer's E- or M-Banking, where they can be viewed and approved.

• How can I unsubscribe from eBill?
  The eBill deregistration takes place as soon as you uncheck the "Registered" checkbox under "Settings > eBill settings" and save your change. You are thus logged off as a biller from the eBill platform. A new registration via eBill is possible. Please note that you can no longer send invoices to customers who have actively registered with you via eBill. These customers must be registered again in your private network.